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ANNOUNCEMENT

INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4

Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected cable faults on the South East Asia Middle East Western Europe (SMW4) submarine cable network linking Malaysia to Europe (EU). The consortium will be carrying out repair works on site on Sunday, 13 February 2011 and the works are expected to be completed on Thursday, 17 February 2011. TM has taken pro-active steps to minimize service degradation by diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users. However, despite these initiatives, customers using Internet, data and telephony services nationwide may experience some degree of service degradation during the restoration process. Internet users may experience slow browsing and high latency while accessing international websites hosted in the Europe, United States and North Asia. Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe, the United States and North Asia may also experience some level of service degradation. Meanwhile, for telephony customers using TM International Direct Dial (IDD) and Toll Free telephony services, a mitigation plan has been implemented to eliminate the impact of congestion. TM shall provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced. We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service. TM wishes to thank its customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.myfor UniFi customers.